At Eunoia Medispa, your privacy is paramount. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you interact with us, whether through our website, messaging platforms, phone, or email communications. By accessing or using our services, you agree to the practices outlined in this policy.
1. Information We Collect
Personal Information:
We may collect your name, email address, phone number, and other contact details when you schedule an appointment, request information, or subscribe to our updates.Communication Data:
When you interact with us via email, phone, or messaging, we record the content of your communication to ensure quality service and to respond to your inquiries.Usage Information:
We collect data regarding your interactions on our website, such as pages visited, links clicked, and time spent on our site, to improve your online experience.Cookies and Tracking Technologies:
Our website uses cookies and similar technologies to enhance functionality, personalize content, and analyze traffic. You may control cookie settings through your browser preferences.
2. How We Use Your Information
Service Delivery:
To schedule and manage your appointments, provide customer support, and communicate important updates about our services.Marketing Communications:
With your consent, we send promotional emails, newsletters, and SMS updates about our latest treatments, special offers, and events. You can opt-in or opt-out at any time.Improvement of Services:
To analyze usage trends, conduct research, and develop new services or features that enhance our offerings.Legal Compliance:
To comply with applicable laws, regulations, and legal processes.
3. Communication Consent and Opt-In
Messaging, Phone, and Email:
When you provide your contact details, you explicitly consent to receive communications from us. We use this information to send appointment reminders, follow-ups, and promotional materials if you have opted in.Opt-Out Options:
You may opt out of receiving marketing communications by following the unsubscribe instructions provided in each email or by contacting our customer support team. Please note that even if you opt out of marketing communications, we may still send you transactional or account-related messages.Third-Party Communication:
In certain cases, we may share your contact details with trusted third-party service providers who assist us in communication and marketing efforts. These providers are contractually obligated to maintain the confidentiality and security of your information.
4. Data Security
Security Measures:
We implement a variety of security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.Data Retention:
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer needed, it will be securely deleted.
5. Your Rights and Choices
Access and Correction:
You have the right to request access to, and correction of, your personal information that we hold. Please contact us if you believe any of your information is inaccurate or incomplete.Data Portability and Deletion:
You may request the transfer of your data to another service or ask for its deletion, subject to applicable legal requirements and retention policies.Consent Withdrawal:
If you wish to withdraw your consent for any processing activities, please contact us. Note that this may affect our ability to provide you with certain services.
6. Third-Party Services
Service Providers:
We work with various third-party service providers (e.g., email marketing platforms, analytics tools) who have their own privacy policies. We encourage you to review the privacy policies of these third parties for more details on how your data is managed.Links to Other Websites:
Our website may contain links to external sites. We are not responsible for the privacy practices of those websites and encourage you to review their policies before providing any personal information.
7. Policy Updates
We periodically review and update this Privacy Policy to reflect changes in our practices or regulatory requirements. When significant changes are made, we will notify you through our website or via your preferred communication method. We encourage you to review this policy regularly.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
- Email: eunoiamedispa@gmail.com
- Phone: 831-293-9344
- Mailing Address: 1528 constitution Blvd. Salinas CA 93908
Your privacy is important to us, and we are committed to protecting the personal information you share with Eunoia Medispa.